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FAQ Here you can find answers to most frequently asked questions Sarah
General
What is JamesEdition?
JamesEdition enables buyers to find items for sale across the luxury segment. Our listings come from selected business users around the world who have been chosen for their outstanding inventory. On the other hand, we are providing businesses a global marketplace to connect with a unique audience.
Who is James?
James is an idea, not an actual person. James is the best of the best, at your service. James is the guy you know that can tell you the best price for a Panerai Luminor, what year the 911 power/weight ratio was optimum and how far a G550 will get you and your crew without refueling.
How do I reset my password?
Learn how to login and reset password for your account here.
Selling on JamesEdition
I’d like to partner with JamesEdition, who do I talk to?
If you want to register on JamesEdition as a Business seller please refer to this article. You won’t be involved in a long-term contract. You can cancel your subscription and leave any time you want.
Does JamesEdition screen/filter listings?
Yes, we care a lot about the quality of our listings; we only allow items which meet our moderation rules. Here you can learn how we moderate our listings.
I have a problem with my listings
Please contact us with details of the problem for us to quickly follow up and help you.
How do I add a listing on JamesEdition?
There are two ways of adding your listings - manually and via feed.
How long does it take for my listings to be online?
When you create a listing, it is moderated automatically. Normally, moderation takes a few minutes. If a listing meets all the requirements, it will appear online. Please read this article for more information.
How do I add a logo to my listings?
Here you can learn where and how to add your logo.
How do I add agents to my listings?
Here you can learn where and how to add agents to your account and listings.
How do I proceed if I am a Private Seller?
At this stage we don't have an option to advertise as a private seller.
Buying on JamesEdition
How do I create an account on JamesEdition if I’m a buyer?
Read this article to learn how to create a buyer account with us.
How do I save a search?
Learn how to save your searches here.
How do I save a listing?
Learn how to save your listings here.
Is JamesEdition involved in my transaction?
No, we just put sellers and buyers together. The rest is up to you.
Is it safe to buy expensive things this way?
Buying and selling things on JamesEdition is easy and safe. Our dealers have great experience when it comes to shipping, insuring and handling payment from anywhere in the world, talk to them directly and they will be happy to help. We do our best to make sure that listings on JamesEdition are authentic and from credible dealers.
How can I find out about shipping costs?
Our Dealers are well equipped to answer questions about shipping, insurance and payment. Contact the dealer for the listing you are interested in and they’ll be happy to help.
What is P.O.R?
It stands for Price on Request, which means you have to ask the dealer what the item costs.
How often does JamesEdition update the currency rates?
We update currencies daily.
How do I contact the seller?
You can send an email to the seller by filling out the form on the listing page. We also provide the phone number in the seller information so you can call directly. Please read this article for more information.
Why doesn’t the seller respond to my message?
Some dealers have small operations and are very busy, give them two-three working days to get back to you. Please contact us if they don’t and we will help you out. For more details please review this article.