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How do I log in or reset my password?

For buyers and Business Account users who can't log in, forgot their password, or aren't sure which email they use.

Click Log In or Sign Up at the top right of jamesedition.com, then continue with Google, Apple or LinkedIn, or enter your email and password. If you forgot your password, click Forgot password? on the password screen.

How do I log in?

  1. Go to jamesedition.com and click Log In or Sign Up at the top right.Log In or Sign Up button in the JamesEdition header
  2. Choose Continue with Google, Continue with Apple or Continue with LinkedIn, or enter your email and click Continue. JamesEdition Log In or Sign Up window
  3. Enter your password and click Continue.

How do I log in with a one-time code?

Some buyer accounts log in with a one-time code sent by email instead of a password. Business Account users log in with their email and password, or with Google, Apple or LinkedIn.

  1. Click Log In or Sign Up and enter your email.
  2. Open the email from JamesEdition and copy the code.
  3. Enter the code on the login screen.

If the code doesn't arrive, check your spam folder and the inbox of your account email, then click Resend code. Wait a moment between requests: too many requests in a short time are temporarily blocked. Corporate email filters can block automated emails, so ask your IT team to allow emails from jamesedition.com.

How do I reset my password?

  1. Click Log In or Sign Up at the top right of jamesedition.com.
  2. Enter your email and click Continue.
  3. On the password screen, click Forgot password?
    Forgot password link on the JamesEdition password screen
  4. Open the email from JamesEdition and click the link to set a new password.

The reset link expires after 24 hours. If it has expired, start again from step 1. If you never activated your Business Account, logging in re-sends your activation email.

How do I know I'm logged in with the right email?

  1. Click your name at the top right and select Account Settings. The email you are logged in with is shown there.
  2. With a Business Account, My Listings is the first option under Selling in the menu under your name. If you don't see it, this email isn't linked to your Business Account.
  3. Click Sign Out and log in with the email that received the invitation to JamesEdition.

Account menu with My Listings for Business Account users

How do I change my login email?

For security reasons, your login email can only be changed by our Support Team.

To request a change, email support@jamesedition.com from your current login email address and include:

  • Your current login email address.
  • The new email address you'd like to use.
  • Your company name or Office ID.

Is my login email the same as my contact email?

Not necessarily. The contact email in the Company section of your Business Account is the address displayed to buyers and used to receive enquiries.

You can update your contact email in this section, but changing it will not affect the email address you use to log in.

Still need help?

Contact us at support@jamesedition.com and include the email you are trying to log in with.