How do I cancel my subscription?

JamesEdition subscriptions renew automatically to ensure your listings remain online without interruption. If you no longer wish to continue your subscription, you can request cancellation before your next renewal date.

Cancelling your subscription stops future renewals. You will continue to have access to your current subscription and its features until the end of the billing period you have already paid for.

How to cancel your subscription

To request a cancellation:

1. Contact your dedicated Customer Success Manager or email us at support@jamesedition.com.
2. Send your request from an email address associated with your JamesEdition Business Account so we can identify and verify your account.
3. Please submit your cancellation request at least 3 business days before your next renewal date to allow enough time for it to be processed before the subscription renews.

We also appreciate it if you let us know why you are cancelling. Your feedback helps us understand where we can improve, but providing a reason is not required to submit your cancellation request.

What happens after I cancel?

Once your cancellation has been confirmed:

• Your subscription will not renew for another billing period.
• You will retain access to your current subscription and premium features until the end of your existing billing period.
• Your eligible listings will remain online according to your current subscription until that period ends.
• After the subscription ends, features and visibility that are exclusive to your paid plan will no longer be available.

If you have any questions about what will happen to your account or listings after cancellation, contact your Customer Success Manager or support@jamesedition.com.

Not getting the results you expected?

If you are considering cancelling because you are not seeing the results you expected, our team would be happy to review your account and help identify opportunities to improve your performance.

Before cancelling, you may also want to review these resources:

• Improve your Listing Score  Use high-quality photos, detailed descriptions, and complete listing information to improve the quality of your listings.
• Update your company information  Complete your company profile to provide potential buyers with more information about your business.
• Showcase your team Add your agents, upload their photos and contact information, and assign them to their listings.
• Promote your listings Increase the visibility of selected listings in relevant search results.

If something isn't working as expected or there is anything we could do better, please let us know. We take customer feedback seriously and will be happy to see whether we can help before you decide to leave.

Can I subscribe again later?

Yes. If you decide to return to JamesEdition in the future, our team will be happy to help you find the subscription that best suits your business.

For assistance with your subscription or cancellation, contact us at support@jamesedition.com.