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Why do I not see all of my listings in the Business Account?

For agents and admins who are missing listings in their Business Account

The listings you can see in your JamesEdition Business Account depend on your assigned role. Agents can only see listings assigned to them, while admins can see all listings belonging to the offices they manage.

Which listings can I see based on my role?

  • Agent: You can only see listings assigned to you, even if they belong to different offices.
  • Admin: You can see all listings from every office where you have admin access.

How can I become an admin?

You cannot change your own role. An existing admin of your office can grant you admin access by following these steps:

  1. Log in to the Business Account and go to Team.
  2. Find and open the profile of the user who needs admin access.
  3. Enable Activate user as admin.

    Activate user as admin toggle under Admin level on a user profile in the Team section

Alternatively, you can contact our Support Team for assistance.

For more information, see How can I add or edit admins and agents on my account?

Why can't I see any listings?

If no listings appear in your Business Account, your login email may not be linked to the correct company or office.

First, make sure you're logging in with the email address associated with your company's JamesEdition account.

For help accessing your account, see How do I log in or reset my password?

If you're using the correct email but still can't see your listings, contact us at support@jamesedition.com with your company name and login email address. Our team will check your account and help you get the correct access.

Still need help?

Contact us at support@jamesedition.com.