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How does my CRM feed work on JamesEdition?

For sellers whose listings come from a CRM feed. Covers how feed updates work, what happens when you edit a feed listing by hand, and how to switch back to CRM updates.

Your CRM sends your listings to JamesEdition through a feed. Changes you make in your CRM appear at the next feed update. If you edit a feed listing by hand in your Business Account, JamesEdition keeps your version, and only the price and status keep updating from your CRM.

What are the ways to publish listings on JamesEdition?

  • Manual: you add each listing yourself in your Business Account.
  • Automatic: your listings come from your CRM through an XML feed.
  • Hybrid: a mix of both. Listings come from your feed, and you also add or edit some by hand.

Each account has one feed. To set one up, see How do I import my listings automatically from my CRM?

Why add some listings by hand if I already have a feed?

CRMs often compress photos or add watermarks, limit how many photos they send, and shorten descriptions. Some CRM integrations don't send videos or virtual tours at all. A listing you add by hand gives you full control of the photos, no limit on the description, and the option to add a video or a virtual tour. This is useful for your best properties.

How do updates from my feed work?

  • Changes in your CRM appear on JamesEdition at the next feed update, not right away. Edits you make by hand in your Business Account show right away.

  • New listings in your feed are published at the next feed update if they meet the publication rules. A new feed listing needs at least 2 photos.

  • A listing removed from your feed, or no longer selected for JamesEdition in your CRM, is unpublished automatically and moves to the Removed tab in My listings. This is expected, not an error. You can't republish it from your Business Account. If it was removed by mistake, add it back to your feed or select it again in your CRM.

  • A listing you unpublish by hand stays unpublished, even if it's still in your feed. To bring it back, open it and click Publish.

Feed listings must meet the same publication rules as manual listings, including the minimum price and the photo requirements. See: What are the rules for publishing listings on JamesEdition?

If a feed listing isn't showing or updating, see Why aren't my CRM feed listings showing on JamesEdition?

What happens when I edit a feed listing by hand?

You can edit any listing that came from your CRM, for example, to add photos, a video, or a better description. This changes how that listing updates going forward.

When you open a feed listing in Edit Listing, a message reminds you: "Edit in your CRM to keep updates automatic". Once you save your changes with Update listing, JamesEdition keeps your version and stops updating the listing from your CRM. This covers every field, including photos, description and location. The listing gets a padlock next to its title.

Price and status are the exception. They always come from your CRM, even on a listing you edited by hand:

  • Price: if you change the price manually, the new price appears immediately and reverts to the CRM price on the next feed update. To change a price, change it in your CRM. The same applies to the currency and to "price on request".

  • Status: If you remove the listing from your feed or deselect it in your CRM, it's still unpublished on JamesEdition.

To find the listings you edited by hand, choose Manually edited in the dropdown in My listings, or look for the padlock next to the listing title.

Manually edited feed listings marked with a padlock in My listings

How do I make a feed listing update from my CRM again?

Restoring is permanent: your manual changes are removed and can't be recovered.

  1. Open the listing and click Edit Listing.

  2. At the top, find the blue message "Manual changes are saved".

  3. Click Restore all changes. You don't need to click Update listing afterwards.

Your manual changes stay visible until the next feed update. After that, every field comes from your CRM again, including the photos and the location, and the padlock is removed.

Restore all changes option in the Manual changes are saved message on a manually edited feed listing

Still need help?

Contact your JamesEdition Account Manager, or support@jamesedition.com if you don't have one. Include your company name and the listing reference number from your CRM, which is the fastest way for us to find the listing.