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How your CRM feed works on JamesEdition

What happens after your feed is connected: updates, manual edits, and what to do if a listing does not appear.

The three ways to publish

Manual. You add each listing yourself in your Business Account.

Automatic. Your listings reach us from your CRM through an XML feed.

Hybrid. A mix. Listings arrive from your feed and you also add or edit some by hand.

We run one feed per account. To set one up, see How to import your listings automatically from your CRM.

Why you might still add your best properties by hand. CRMs often compress photos or add watermarks, cap how many photos they send, and cap description length. Some CRM integrations do not carry videos or virtual tours. Adding a listing manually gives you full control of the photos, an unlimited description, and the ability to attach a video or a virtual tour.

How updates from your feed work

We read your feed three times a day, so a change in your CRM appears on JamesEdition within a few hours rather than immediately.

If a listing is removed from your feed, or stops being flagged for JamesEdition in your CRM, we unpublish it automatically. This is expected, not an error.

Listings still have to meet our publication requirements to go live, including our minimum price of €450,000, or $490,000 for listings priced in US dollars, or the equivalent in your listing currency, and our photo requirements.

Editing a feed listing manually

You can edit any listing that came from your CRM, for example to add photos, a video or a better description. It changes how that listing updates from then on.

Once you edit a listing by hand, we keep your version and stop overwriting it from your CRM. The listing is locked.

manually edited sign

Two fields are the exception. Price and availability always come from your CRM, even on a locked listing, and even if the price is the field you edited. If you change a price by hand it shows immediately, then reverts at the next import. To change a price, change it in your CRM.

To see which listings are locked, filter by Manually edited in the listing selection dropdown, or look for the padlock on the listing photo.

Manually edited gif

Restoring CRM updates for a listing

Restoring is permanent. Your manual changes are lost and cannot be recovered.

  1. Open the listing and select Edit Listing.
  2. Find the message saying your manual changes are saved. It lists what was changed.
  3. At the end of that message, select Restore all changes.
  4. Select Update listing.

All fields will be updated from your CRM again from the next import.


restore changes

Troubleshooting

My listings have not appeared 48 hours after setup

Check the setup was completed on your CRM side and that the listings are flagged for export to JamesEdition there. Check the feed errors shown in your Business Account after the first import. If both look right, send us your feed URL and a screenshot of the errors.

One listing is missing, the others are fine

If your other listings updated recently, your feed is working and that listing is being filtered out. The usual reasons:

  • The price is below our minimum publication value;
  • The listing is not flagged for JamesEdition in your CRM;
  • Required data is missing, such as photos, location or price.

Send us the listing's reference number from your CRM and we will tell you which rule it did not pass.

A listing disappeared on its own

Check whether it was removed or de-flagged in your CRM, which unpublishes it here automatically. Then check the listing status in your Business Account. See Why is my listing not visible? for pending, refused and unpublished.

My CRM changes are not showing on JamesEdition

If the listing has a padlock, it was edited by hand and no longer takes CRM updates other than price and availability. See the section above. Otherwise, allow for the next import before reporting it.

I changed the price by hand and it went back to the old one

Price and availability always come from your CRM, including on listings you have edited manually. Your change showed until the next import, then the feed replaced it. Change the price in your CRM instead.

The listing data is wrong

Usually the feed and our format do not match on those fields. Check the feed documentation and confirm the fields are mapped correctly, then correct the data in your CRM.

The map pin is in the wrong place

The address in your feed is incomplete or formatted in a way we cannot resolve. Update the address fields in your CRM with the full address. See Managing Listing Location and Map Pins.


Contacting us

If you are still stuck, contact your JamesEdition account contact, or support@jamesedition.com if you do not have one. Include:

  • your company name;
  • the listing reference number from your CRM, which is what lets us find it fastest;
  • your feed URL, if the problem affects all listings;
  • a screenshot of any error shown in your Business Account.