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      Refund Policy

      Here you can learn about JamesEdition's Refund Policy

      At JamesEdition, we strive to provide an exceptional experience for all our users. However, we understand that situations may arise where you need to request a refund. Please review our refund policy to understand your rights and responsibilities.

      General Refund Policy

      • Non-Refundable Billing Cycles: All subscription fees for services already provided or billing periods that have commenced are non-refundable. Once a billing cycle starts and payment is processed, we are unable to issue a refund for that period.

      • Cancellation Deadline: To avoid being charged for the next billing cycle, you must cancel your subscription at least 3 business days prior to the renewal date. No refunds will be issued for late cancellation requests.

      Refund Eligibility

      Refunds may only be considered under the following special circumstances:

      • Technical Issues: If you encounter a significant technical issue with JamesEdition that prevents you from using the service as intended and we are unable to resolve it within a reasonable time frame, you may be eligible for a refund.

      • Service Outage: If an extended service outage occurs due to an issue on our end, which significantly impacts your use of JamesEdition, you may be eligible for a partial or full refund, depending on the duration and severity of the outage.

      To inquire about your eligibility, please contact our support team at support@jamesedition.com or your dedicated Customer Success Manager.

      Non-Refundable Situations

      Refunds will not be granted if your subscription is terminated due to violations of our terms and conditions, including but not limited to:

      • Inaccurate or Misleading Listings: Listings posted without the knowledge or consent of the owner or advertising products or services that violate JamesEdition's policies.

      • Invalid Business Information: Providing false or misleading business information, such as lacking a valid physical address, or being unable to meet the minimum company registration requirements (e.g., a company must be registered for at least 18 months and have a physical business address).

      • Misuse of Branding: Using unauthorized logos or violating brand guidelines set forth by JamesEdition.

      Requesting a Refund

      To request a refund, please contact us at support@jamesedition.com or reach out to your Customer Success Manager. Include the following information in your request:

      • Full Name
      • Subscription or Office ID
      • Reason for the refund request
      • Any relevant supporting documentation (e.g., screenshots of issues encountered)

      Our team will review your request and respond at their earliest convenience. Refund decisions will be made on a case-by-case basis and are at the sole discretion of JamesEdition.