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Reach out to buyers directly from your Inbox

You can now start conversations with potential buyers right from your Inbox — no need to wait for an inquiry first.

How Direct Messaging works

Your Inbox is no longer just for receiving inquiries. You can now message buyers who have shown interest in your listings — and they can message you back, all within JamesEdition.

When a buyer views, saves, or inquires about one of your properties, they appear in your Inbox. From there, you can open a conversation and send them a message directly.

Start a conversation

  1. Go to your Inbox from the left-hand menu.
  2. Select a buyer from the conversation list on the left.
  3. Type your message in the "Write a message..." field at the bottom of the conversation.
  4. Send your message — the buyer will be notified.

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You'll see the listing the buyer is interested in at the top of the conversation, along with quick links to Statistics, Edit, and See live.


Know who you're talking to

Every conversation shows the buyer's profile on the right side of your screen, so you can tailor your response based on who they are and what they're looking for.

  • Contact details — Email address and phone number (when available).
  • Area interest — The locations the buyer is actively exploring.
  • Budget — The buyer's stated budget, if provided.
  • Activity score — A snapshot of the buyer's engagement on JamesEdition:
    • Listings viewed
    • Inquiries sent
    • Listings saved



Click View full profile to see the complete buyer profile, including financial insights and property preferences (available on Elite and Elite Plus plans).


Manage your conversations

  • Filter your Inbox — Switch between All and Unread to stay on top of new messages.
  • Download report — Export a report of your inbox activity using the button at the top.
  • Block contact — If needed, you can block a buyer from the conversation panel.

 

Tips for effective outreach

  • Be timely — Reach out while the buyer is actively browsing. The activity score helps you identify engaged buyers.
  • Be relevant — Reference the specific property the buyer viewed or saved to make your message personal.
  • Be helpful — Share additional details, floor plans, or offer to schedule a viewing. Buyers respond best to messages that add value.

 

Where to find this

Open your Inbox from the navigation menu on the left. You'll see your full conversation list, and you can start or continue a conversation with any buyer directly.


Who can access this

Direct Messaging is available to all business accounts on JamesEdition. Visit your Subscription page or reach out to your account manager if you have questions about your plan.

If you have any questions or need further assistance, please reach out via support@jamesedition.com