---
title: Managing Listing Location and Map Pins
description: How to set your listing's address, choose between city-level and street-level display, and fix map pin issues for both manually added and feed-imported listings.
---
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# Managing Listing Location and Map Pins
## How location data works on JamesEdition, how to set it, and what to do when the map pin is wrong.JamesEdition
When a listing is published on JamesEdition, a map pin is placed based on the address data provided, helping buyers understand where a property is located. How you manage the location depends on how your listings are created. Follow the section that applies to you.
### **Manually added listings**
If you create or edit listings directly in your Business Account, you control the address from within JamesEdition.
#### **Setting the location**
1. Go to **Listings** in your Business Account and open the listing you want to edit.
2. In the **Location** section, type the address and select the most accurate match from the dropdown suggestions.
3. Choose your precision level:
- **City level:** enter only a city name. No specific address is shown to buyers. Use this when you prefer not to disclose the exact property location.
- **Street level**: enter a full street address. The pin shows the precise location. Use this when the exact location is a selling point.
4. Save the listing and check the map preview to confirm the pin is placed correctly.
#### **If the map pin is wrong**
1. **Check the address.** Open the Location section and verify the address, city, and country are correct and complete. Fix any typos and save.
2. **Re-select from the dropdown.** Clear the current address, type it again, and carefully select the correct match from the suggestions. Save and check the map preview.
3. **Try a nearby landmark or postal code.** For remote or newly built properties, the exact address may not be recognised. Enter a well-known landmark, intersection, or postal code instead, and clarify the location in your listing description.
4. **Contact support.** If the pin is still incorrect, email [support@jamesedition.com](mailto:support@jamesedition.com).
### **Feed-imported listings**
If your listings come from a CRM feed, the location is determined by the address data in your feed; not by anything entered in JamesEdition. If your feed includes latitude/longitude coordinates, these take priority over the address: the pin is placed at the coordinates, and the address is used only as a fallback when no coordinates are provided. Always correct location data at the source.
> ⚠️ **Important:** If you manually edit a feed-imported listing's location in JamesEdition, that field will no longer update from your feed. Restore the manual changes from your Seller's dashboard.
#### **If the map pin is wrong**
1. **Check the coordinates in your feed.** If your feed includes latitude/longitude coordinates, the pin is placed at those coordinates and the address is ignored for pin placement. Incorrect or swapped coordinates are the most common cause of a misplaced pin. Correct them in your CRM, or remove them so the address is used instead.
2. **Check the address in your CRM.** Verify the address, city, postal code, and country are all correct and complete. Even a missing postal code can cause the pin to default to the city centre.
3. **Check the formatting.** Make sure your CRM sends the address as separate structured fields (street, city, postal code, country). A single combined line may not geocode accurately.
4. **Wait for the next feed sync.** JamesEdition picks up the corrected address automatically during the next sync; usually within 24 hours.
5. **Check for manual edits.** If you previously edited the location of this listing directly in JamesEdition, the field no longer updates from your feed. Contact support to reset it.
6. **Contact support.** If the pin is still wrong after correcting your CRM data and waiting for a sync, email [support@jamesedition.com](mailto:support@jamesedition.com) with your listing ID and the correct address. Our team can manually adjust the geocoding.
#### **Common issues**
| Issue | Likely cause | Solution |
| --- | --- | --- |
| Pin shows city centre instead of actual address | Only a city name was entered | Enter the full street address |
| Pin is in the wrong neighbourhood | An incorrect suggestion was selected from the dropdown | Re-enter the address and select the correct match |
| Pin is wrong even though the address is correct (feed listings) | The feed contains incorrect or swapped coordinates, which override the address | Correct or remove the coordinates in your CRM and wait for the next sync |
| Feed listing shows wrong location after CRM update | The listing was previously edited manually in JamesEdition, locking the location field | Contact support to reset the manual override so the feed can update the location again |
| Feed listing pin defaults to city centre | Address in the CRM feed is missing the street or postal code | Add the full address in your CRM and wait for the next feed sync |
| Sub-area name doesn't match | The area name in our system differs from local naming | Contact support with the correct area name |
| Location looks correct in the editor but wrong on the listing page | Cache or display delay | Wait 15–30 minutes and refresh, or contact support |
#### **Still need help?**
Contact us at [support@jamesedition.com,](mailto:support@jamesedition.com) include your listing ID for faster resolution.
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