Managing Listing Location and Map Pins

How it works

When a listing is published on JamesEdition, a map pin is placed based on the address data provided. This helps buyers understand where a property is located. The process for managing location depends on how your listings are created. Follow the section that applies to you.

For manually added listings

If you create or edit listings directly in your Business Account, you control the address from within JamesEdition.

Go to Listings in your Business Account and open the listing you want to edit.
In the Location section, type the address and select the most accurate match from the dropdown suggestions.
Choose your precision level:
- City level: enter only a city name. No specific address is shown to buyers. Use this when you prefer not to disclose the exact property location.
- Street level: enter a full street address. The pin shows the precise location. Use this when the exact location is a selling point.
Save the listing and check the map preview to confirm the pin has placed correctly.

For feed-imported listings

If your listings come from a CRM feed, the location is determined by the address data in your feed, not by anything entered in JamesEdition.

Update the address in your CRM or feed source.
Wait for the next feed sync. JamesEdition will pull the updated address automatically.
If the issue persists after a sync, contact us at support@jamesedition.com with your listing ID and the correct address.

⚠️ Important: If you manually edit a feed-imported listing's location in JamesEdition, that field will no longer update from your feed. Always correct location data at the source when possible.

What to do if the map pin is wrong

These steps apply to manually added listings. For feed-imported listings, see the section above.

Step 1: Check the address you entered Open the listing, go to the Location section, and verify the address, city, and country are correct. If there is a typo or the address is incomplete, correct it and save.

Step 2: Re-select from the dropdown Clear the current address, type it again slowly, and carefully select the correct match from the dropdown suggestions. Save and check the map preview.

Step 3: Try a nearby landmark or postal code For remote or newly built properties, the exact address may not be recognised. Try entering a nearby well-known landmark, intersection, or postal code, then clarify the location in your listing description.

Step 4: Contact support at support@jamesedition.com, if the pin is still incorrect after trying the steps above.

Common issues

Issue	Likely cause	Solution
Pin shows city centre instead of actual address	Only a city name was entered	Enter the full street address
Pin is in the wrong neighbourhood	An incorrect suggestion was selected from the dropdown	Re-enter the address and select the correct match
Sub-area name doesn't match	The area name in our system differs from local naming	Contact support with the correct area name
Location looks correct in the editor but wrong on the listing page	Cache or display delay	Wait 15–30 minutes and refresh, or contact support