---
title: What does my listing status mean?
description: Check out your listing's status onJamesEdition
---
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# What does my listing status mean?
## For sellers who want to know whether a listing is live and what to do when it's rejected or unpublished.
Your listing's status in the Business Account shows if it is live. "Rejected" means it doesn't meet a publication rule, and you can see the reason. "Unpublished" or "inactive" means it's offline. New listings are reviewed before they go live, so they are not published straight away.
### **How do I check a listing's status?**
1. Log in to your Business Account and go to **Listings**.
2. In the search bar under **My listings**, search by listing ID, reference number, title, location or assigned agent.
3. Check the status shown on the listing. Use the tabs to see listings by status: Published, Rejected (only shown when a listing is rejected) and Removed. To narrow the list, use the dropdown: Show all listings, Single listing promotion, Elite Plus promotion or Manually edited.
### **Why isn't my new listing published yet?**
New listings and some listing updates are reviewed before they are published. There is no separate status while the review is running. A review usually takes 15 minutes to 1 hour, and can take up to 24 hours. If the listing is still not published after 24 hours, contact us.
### **Why was my listing rejected?**
A rejected listing doesn't meet a publication rule, for example the minimum price, photos, contact details, location or property type. The reason is shown in the **Reason** column next to the listing.
Fix the issue and update the listing. If you fixed it and the listing is still rejected, send the listing reference to support@jamesedition.com and we will review it again. For every rule, see [What are the rules for publishing listings on JamesEdition?](https://help.jamesedition.com/en/what-are-the-rules-for-publishing-listings-on-jamesedition?hsLang=en)
### **What does "Deactivated due to inactivity" mean?**
Listings that haven't been updated for a long time are taken off publication so that buyers see accurate information. The listing is not deleted and can be brought back.
- Manual listings: review and update the listing information. The listing goes through review again and is published automatically once approved.
- Listings from a CRM feed: update the listing in your CRM. The change reaches JamesEdition at the next feed update.
### **Why is my listing unpublished or inactive?**
A listing is no longer published when:
- Someone unpublished it in the Business Account.
- Your CRM no longer sends it to JamesEdition.
- The property is no longer available.
- Your subscription is inactive or has ended.
If it's a CRM feed listing, see[Why aren't my CRM feed listings showing on JamesEdition?](https://help.jamesedition.com/en/why-arent-my-crm-feed-listings-showing-on-jamesedition?hsLang=en) for the most common reasons.
### **What does the padlock on my listing mean?**
The listing comes from your CRM feed and was edited by hand in the Business Account. See [How does my CRM feed work on JamesEdition?](https://help.jamesedition.com/en/what-is-a-hybrid-integration-and-how-to-use-it?hsLang=en)
### **Still need help?**
Contact us at support@jamesedition.com and include:
- the listing ID or reference number
- your company name
- a short description of the issue
- a screenshot, if relevant
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