How do I find my invoice?

JamesEdition invoices are sent by email to the billing contact associated with your account each time a payment is processed.

If you are looking for an invoice, start by checking the email address used for billing. This may be different from the email address used to manage your JamesEdition listings.

Check your email

Search your inbox for emails from JamesEdition, and make sure to check your spam or junk folder as well.

If someone else manages billing or accounting for your company, check with them too. Invoices are sent to the billing contact, which is not necessarily the person managing your JamesEdition Business Account.

Download an invoice from the billing portal

If you have access to the Chargebee billing portal, you can also view and download your invoices there.

1. Open the billing portal 
2. Enter the email address associated with your billing account. You must use the email address that receives your JamesEdition billing emails; another company email address may not be recognised.
3. Enter the one-time verification code sent to that email address.
4. Go to Billing History.
5. Find the invoice you need and select Download.

I can't find my invoice

If you have checked your email and billing portal but still cannot find the invoice, contact your JamesEdition Customer Success Manager or email support@jamesedition.com for further assistance.

To help us locate the invoice quickly, please include:

• Your company name
• The approximate payment or invoice date

Our team will help you locate the correct invoice.